Terms & Conditions for Students signing up for a course with Kingstown college in association with Executive Coaching Solutions

1. Course Requirements

 

In order for tutees to successfully complete an ECSL/KINGSTOWN COLLEGE course, all candidates must demonstrate the following requirements:
  • An awareness of the basic concepts of chosen course subject
  • A good knowledge of the learning material
  • An ability to take advice from both tutors and peers, and the capability to improve as a result.
  • Must complete all assignments as outlined in each course descriptor
All tutees should be aware that subscription to any ECSL/KINGSTOWN COLLEGE course does not automatically lead to successful completion of the course. Should a tutee fail to reach the required standards, we reserve the right to fail that tutee.

2. Previous Qualifications

Before the Course
All non-native English-speaking tutees should have at least the Cambridge Certificate in Basic English (CAE) or equivalent, in order to enrol onto an ECSL/KINGSTOWN COLLEGE course. If unsure of the required native English level, tutees are advised to call their nearest ECSL/KINGSTOWN COLLEGE office and to discuss requirements with a member of staff.
During the Course
Should at any point during the course a tutor feel that a tutee’s English language ability is insufficient; their case will immediately be forwarded to the Director of Studies or the Head of Operations. If both the tutor and the Director of Studies/ECSL/KINGSTOWN COLLEGE Manager believe the tutee unfit to gain the qualification, we reserve the right to fail the tutee.

3. Our Commitment

ECSL/KINGSTOWN COLLEGE is committed to providing you with the very best level of service and satisfaction with your training. This is our commitment and promise to you when you sign up for an ECSL/KINGSTOWN COLLEGE course.
ECSL/KINGSTOWN COLLEGE promises to:
  • Provide a response to your queries or assignment submissions within 48-hours, Monday to Friday (2 working days).
  • Provide access to the appropriate course content within one working day of ECSL/KINGSTOWN COLLEGE receiving your application (Online Courses and Blended Courses only).
  • Operate an equal opportunities policy.
  • Deal with any difficulties you may have with the course promptly and fairly within 48 hours between Mondays to Friday. E-mail info@ecsl.euwith any troubles you may have.
  • Provide access, during the course, to the appropriate expertise and support from our tutors and ECSL/KINGSTOWN COLLEGE administration team.
  • Provide constructive, individual feedback on your progress
  • We will provide you with a full refund within 7 days if we withdraw the course you are enrolled on, if we fail to contact you after your booking of a course, or if we fail to return correspondence in a timely manner (with 2 working days). Failure to contact you cannot be a result of an incorrect e-mail address you’ve provided or one that does not support attachments.
If we break any of these promises, to claim a refund of your course cost, you need to provide evidence either in writing or by email, within seven days of the promise first being broken to info@ECSL/Kingstown College.eu

4. Failure to Complete Within Five Months

All tutees are given 5 months in which to complete the Online ECSL/KINGSTOWN COLLEGE Course
Your study time begins from the time of purchase of your course. In cases where there is a significant time period between the student's submissions of their assignments, we may, at the discretion of the Director of Studies, ask the student to submit earlier work for reappraisal.
If a tutee fails to complete the course within 5 months, they may extend their study-time by 1, 2 or 3 months for an administration fee:
  • 1 month (30 days) - £50 / US$75 / CA$75 / €75 / AUS$125 / NZ$140
  • 2 months (60 days) - £65 / US$95 / CA$95 / €95 / AU$155 / NZ$175
  • 3 months (90 days) - £75 / US$110 / CA$110 / €110 / AU$175 / NZ$200
  • 6 months (180 days) - £100 / US$140 / CA$140 / €140 / AU$230 / NZ$265
Tutees may extend their course more than once and at any point during their course or after the course has expired.

5. Failure of Course

Online ECSL/KINGSTOWN COLLEGE Courses and Specialist ECSL/KINGSTOWN COLLEGE Courses
Tutees are given unlimited attempts to complete each auto-marked assessment (a 'quiz') in the Online ECSL/KINGSTOWN COLLEGE Course. Tutees are given three attempts to complete each tutor-marked assessment (a 'checkpoint' or 'assignment') in the Online ECSL/KINGSTOWN COLLEGE Course. If on the third attempt, the tutee has failed to take the tutor’s suggestions, comments and advice on board and has still not achieved the level deemed acceptable by the tutor, then the tutee’s final submission will be forwarded on to the Director of Studies.
The Director of Studies will then submit the final submission to another tutor (who has not yet marked any of the tutees attempts for that assignment) for verification. Should the second tutor be unsatisfied with the submission, the Director of Studies has the right to fail the tutee.
No refunds are possible in cases whereby the tutee has been deemed to have failed the course.
Classroom ECSL/KINGSTOWN COLLEGE Courses
Attendance at the course does not guarantee that the tutee will pass the course. However, failure to be present for the full duration of the course will result in failure of the course.
If, in the professional opinion of the tutor, the tutee does not reach the required level in the following areas the tutee may fail the course:
  • An awareness of the basic concepts of the course subject
  • A basic-level of English language and good communication skills
  • An awareness of course subject
  • An ability to take advice from both tutors and peers, and the capability to improve as a result.
  • Failure to abide by the ECSL/KINGSTOWN COLLEGE code of conduct
If the tutee fails the course they are entitled to ask for and be given reasons for this failure. All failed tutees will receive a written letter informing them of the reasons why they have not passed within 14 days of the end of the course date.
No refunds are possible in cases whereby the tutee has failed the course, and we reserve the right to not accept failed tutees on subsequent courses where this has been result of failing to abide by the code of conduct outlined below.
Code of Conduct
ECSL/KINGSTOWN COLLEGE expects ECSL/KINGSTOWN COLLEGE tutees to abstain from destructive, distracting, or disrespectful behaviour during their ECSL/KINGSTOWN COLLEGE courses. The below outlines the code of conduct we expect during your course. Failure to abide by the below will result in immediate failure and removal from your course:
  • ECSL/KINGSTOWN COLLEGE has a zero tolerance policy any use of intoxicants during courses or in possession of illegal substances. If you are under the influence or in possession of such substances, you will be removed from the course immediately and fail.
  • You are expected to abide by all the rules of the venue at which your Classroom ECSL/KINGSTOWN COLLEGE Course is held.
  • Treat your Online ECSL/KINGSTOWN COLLEGE Course tutor and/or your Classroom ECSL/KINGSTOWN COLLEGE Course tutor with courtesy and respect.

6. Certificates

Every endeavour is made to ensure that certificates reach the successful tutee once issued by FETAC on completion of all of your course components. FETAC certificates are issued only three times a year. ECSL/KINGSTOWN COLLEGE, however, cannot be responsible for certificates that are not received due to postal issues. If you have not received your certificate within 28 days of FETAC release of certificates, please contact your nearest ECSL/KINGSTOWN COLLEGE office for assistance.
All tutees can request a new certificate to replace a lost certificate directly to FETAC for the administrative fee of £10 / US$20 / CA$20 / €15 / AU$25 / NZ$28. This fee includes standard postage and packaging. If the tutee requires alternative postal arrangements, this will solely be at the cost of the tutee, and is subject to availability.

 

7. ‘Cooling-Off’ Period

Online ECSL/KINGSTOWN COLLEGE Courses
If for any reason you are not satisfied with the course you have purchased, you are entitled to a full refund within 7 days of booking.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.
Classroom ECSL/KINGSTOWN COLLEGE Courses
If for any reason you are not satisfied with the Classroom ECSL/KINGSTOWN COLLEGE Course you have purchased, you are entitled to a full refund within seven days from the date you made the purchase of the course, unless this is within 7 days of the start date of the course. In this case no refund is possible.
If you do cancel the course, any access to course materials (downloads or other) will be removed from your log-in and any gift vouchers will be cancelled.
If you are not satisfied with the course during the first day of the classroom course, you must speak to the tutor on the day. If your problem cannot be resolved, you should contact our customer services number on the Monday morning following the course and we will give you a full refund.

 

8. Cancellation of a Classroom ECSL/KINGSTOWN COLLEGE Course by ECSL/KINGSTOWN COLLEGE

Classroom ECSL/KINGSTOWN COLLEGE Courses run effectively when the minimum number of tutees is present. In the unlikely event that the course doesn’t reach its minimal requirement, we reserve the right to cancel the course and transfer participants to a suitable alternative course. If this unlikely event occurred, you would be eligible for a refund or a free transfer to an alternative Classroom ECSL/KINGSTOWN COLLEGE Course date. ECSL/KINGSTOWN COLLEGE cannot be held responsible for any non-refundable travel costs that have been incurred by the tutee to attend a Classroom ECSL/KINGSTOWN COLLEGE Course that has been cancelled by ECSL/KINGSTOWN COLLEGE.

 

 9. Plagiarism

If a tutee is suspected of plagiarism by their tutor, they will be issued with a formal warning. If the plagiarism continues it will be referred to the Director of Studies who is empowered to dismiss the tutee from the course. In such cases no refunds will be given.

 
 

10. Change to Course Dates or Location

Classroom ECSL/KINGSTOWN COLLEGE Courses
You may make changes to the date or location of your Classroom ECSL/KINGSTOWN COLLEGE Course for the following administration fees:
  • Within seven days of booking - free of charge. However this does not apply if you book a Classroom ECSL/KINGSTOWN COLLEGE Course within seven days of the course start date. In this case you will not be able to make any changes and tutees are not entitled to any refund for non-attendance at the course.
  • Over 30 days before the start date: £10 / US $15 / CA $15 / €15 / AU$25 / NZ$25.
  • Between 30 days and 7 days before the start date: £40 / US$60 / CA $60 / €60 / AU $100 / NZ$110.
  • For Classroom ECSL/KINGSTOWN COLLEGE Courses no changes can be made by the tutee within seven days of the start date of the course and tutees are not entitled to any refund for non-attendance at the course.
  • Please note that late availability discounts on Classroom ECSL/KINGSTOWN COLLEGE Courses are non-transferable to other venues or dates, as the discount is an exclusive offer for a specified Classroom ECSL/KINGSTOWN COLLEGE Course based on last minute spaces. If you wish to change your course date or location, you will be required to pay an applicable amendment fee and the difference between the discounted price you paid for your original booking and the price of your new course.
  • If an emergency prevents your course attendance, an administrative fee must be paid to re-book your course: £75 / US $130 / CA $130 / €100 / AU $165 / NZ $185. Written proof of the emergency (such as a doctor’s note) must be provided before the change can be made, and any changes are subject to the discretion of the ECSL/KINGSTOWN COLLEGE manager.
  • A no-show with no warning is non-refundable and non-transferable to another course.

11. Applying for a Refund

If you meet the conditions specified above, and wish to apply for a refund, the following procedure applies.
Contact ECSL/KINGSTOWN COLLEGE through the following addresses explaining the reasons for your refund requests:
Online ECSL/KINGSTOWN COLLEGE Course refunds: info@ECSL/Kingstown College.eu
Classroom ECSL/KINGSTOWN COLLEGE Course refunds: info@ecsl.eu
If you are not satisfied with the course during the first day of the classroom course, you should speak to the tutor on the day. If your problem cannot be resolved you should call our customer services team on the Monday morning following the course.
ECSL/KINGSTOWN COLLEGE will respond and make the necessary refund, if relevant, within 21 days.
 

12. Transfers of Courses

ECSL/KINGSTOWN COLLEGE’s Online ECSL/KINGSTOWN COLLEGE Courses are transferable to a friend at a small administrative charge of £10 / US$15 / CA$15 / €15 / AU$25 / NZ$28. This means that if a student finds they are no longer able to work on a course, they may pass the course on to a friend or colleague who will take the course and receive certification instead. This can happen subject to the following conditions:
  • The first student informs ECSL/KINGSTOWN COLLEGE of the transfer with all appropriate details.
  • The first student has not submitted any assignments of the Online ECSL/KINGSTOWN COLLEGE Course for marking.
  • The person the course is to be passed on to meets all the criteria for enrolment the person the course is to be passed on to will start the course from the beginning of the course as if they had enrolled independently.
If at any time you seek to transfer between Online and Classroom ECSL/KINGSTOWN COLLEGE courses, a charge of £65 / US$110 / CA$110 / €90 / AU$165 / NZ$185 applies, plus any difference between the original course cost and the new course cost. Should the new course be of less value of the original course, no refund is applicable.
 

13. Job Seeker or Up skilling Funding

If you are a resident of the Republic of Ireland and meet certain criteria, you may be eligible to receive funding towards the cost of your course. In order to enrol on an ECSL/KINGSTOWN COLLEGE course the tutee must have FÁS / Social Welfare or alternative funding approved before making their booking. If a tutee has not received a letter outlining funding available from the fund centre you will be required to pay the full course price.
If a tutee is using funding for an ECSL/KINGSTOWN COLLEGE course the tutee must forward their signed and dated confirmation letter to the address below.
ECSL/KINGSTOWN COLLEGE
Ashton House
6 Martello Terrace
Sandycove
Co. Dublin
Failure to forward your funding confirmation letter before the expiry date will require the tutee to pay the full course price or cancellation of the course. Access to a tutee’s Online ECSL/KINGSTOWN COLLEGE Course will be blocked until ECSL/KINGSTOWN COLLEGE has received their funding confirmation letter.
 

14. Complaints

If for any reason you are not satisfied with our service, please e-mail info@ecsl.eudescribing the complaint in as much details as possible. If you have completed your course and would like to submit a complaint, you need to do so within 14 days of completion. We will acknowledge receipt of your complaint within 5 working days and will aim to resolve the complaint within 21 days.
 
15. Accuracy of Marketing Materials
We believe that all the statements made in our brochure, website and other marketing materials are factual and correct at the time they are made. Every reasonable attempt has been made to describe the course and any other services mentioned. We cannot be held responsible for any changes that become known or happen after the brochure is produced (up to date information can be found on the website). Nor can we accept liability for happenings outside our control. We undertake to inform you of any material changes to your course before commencement of the course providing there is sufficient time and we are able to contact you.

 16. Personal Data

For the purposes of the Irish Data Protection Act 1998, we, ECSL/KINGSTOWN COLLEGE are a data controller. We may need to transfer the Personal Data you give us (such as your name and contact details), to your tutor.
All calls maybe recorded for training purposes
We would also like to store and use your personal details for future marketing purposes (for example, sending you a brochure). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes (unless you have asked us not to).
If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.
As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
ECSL/KINGSTOWN COLLEGE reserve the right to publish any testimonials either submitted on their website, social networking pages, video recording, letters or cards from tutees for use as marketing material.

 'Refer a Friend' Terms and Conditions

In this section ‘referrer’ means the person making the referral and ‘referee’ means the person who is being referred.

The ‘Refer a friend’ promotion is only applicable when the referee is not an existing customer of ECSL/KINGSTOWN COLLEGE, i.e., once referred they must make a new course booking and not be booking ECSL/KINGSTOWN COLLEGE course upgrades or transfers, or only booking specialist certificates or the Grammar awareness module.

The referrer must use the electronic refer a friend form to make their referral. Verbal or email recommendations cannot be accepted for this promotion.

The referee must use the same email address provided by the referrer when enrolling onto an ECSL/KINGSTOWN COLLEGE course and must purchase within 60 days of the referral.

The referee will receive a €50 Amazon voucher or discount off an ECSL/KINGSTOWN COLLEGE course. No alternative will be provided.

Only one voucher will be issued per valid referral. When multiple people recommend the same friend, only the first person to refer that friend will receive a voucher.

The voucher will be sent within 28 days of the referee starting the ECSL/KINGSTOWN COLLEGE course. If you do not receive your voucher within this time, please e-mail info@ecsl.eu or info@kingstowncollege.ie

Amazon T&C's
1. Gift certificates may only be redeemed at our Web site towards the purchase of products listed in Amazon.co.uk's online catalogue sold by Amazon.co.uk. They cannot be redeemed at Amazon.com, Amazon.de, Amazon.fr, Amazon.co.jp, Amazon.ca, Amazon.co.uk Auctions, Amazon.co.uk zShops or Amazon.co.uk Marketplace, or at Amazon.co.uk's Trusted Partners' sites.
2. The gift certificate cannot be used to pay for Amazon.co.uk gift certificates.
3. The gift certificate has a cash redemption value of GBP 0.001 and is not transferable or assignable.
4. Any unused balance will be placed in the recipient's gift certificate account.
5. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
6. Please use our Shopping Basket rather than our 1-Click ordering method when paying for an order with a gift certificate.
7. Gift certificates and unused portions of gift certificates expire two years from the date of issue, where permissible under applicable law.
8. The gift certificate can be applied to an open order by visiting the relevant Order Summary page in the "Your Account" section of our Web site.
9. Normal Amazon.co.uk terms and conditions of purchase and for using the Amazon.co.uk Web site apply.